Shipping Policy
Thank you for shopping with SkinWhisp. We are committed to processing and delivering your order as efficiently as possible. Please review the information below to better understand our shipping process.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak shopping seasons or promotional events, processing times may take slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Time
Estimated delivery times may vary depending on your shipping destination.
United States
Standard Shipping: 5–10 Business Days
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Confirmation & Tracking
As soon as your order is shipped, you’ll receive an email with:
Shipping confirmation
Tracking number
Carrier tracking link
You can use the tracking information to monitor your package throughout the delivery process.
Shipping Address
Please review your shipping address carefully before completing your purchase.
Customers are responsible for providing an accurate and complete shipping address.
SkinWhisp is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete address information provided during checkout.
Order Changes
If you need to update your shipping information, please contact us as soon as possible.
We can only modify shipping details before your order has entered the processing stage.
Once an order has been shipped, we are unable to change the delivery address.
Multiple Shipments
If your order contains multiple products, your items may arrive in separate packages depending on product availability or warehouse locations.
There is no additional shipping charge for split shipments.
Delayed Deliveries
While we work hard to meet estimated delivery times, unexpected delays may occasionally occur due to:
Severe weather conditions
High shipping volume
Carrier transportation delays
Public holidays
Customs or security inspections (where applicable)
We appreciate your patience if your delivery takes longer than expected.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, we recommend that you:
Check around your delivery location.
Ask family members or neighbors if they accepted the package.
Contact the shipping carrier for additional delivery details.
If you still cannot locate your order, please contact our customer support team for assistance.
Damaged Packages
If your order arrives damaged:
Contact us within 48 hours of delivery.
Include your order number.
Provide clear photos of the damaged packaging and product.
Our team will review your request and work toward an appropriate resolution.
Shipping Restrictions
At this time, shipping availability may vary depending on your delivery location.
If we are unable to fulfill an order due to shipping restrictions, we will notify you promptly and issue a refund if applicable.
Customer Support
If you have any questions about your shipment or delivery, we’re here to help.
Store Name: SkinWhisp
Email: support@skinwhisp.com
Please include your order number when contacting us so we can assist you as quickly as possible.
Thank you for choosing SkinWhisp. We appreciate your business and look forward to delivering quality hair brushes that make your everyday styling routine easier and more enjoyable.