Refund & Returns Policy
At SkinWhisp, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund guidelines below before requesting a return.
Return Eligibility
We accept returns for eligible items within 14 days of the delivery date.
To qualify for a return, your item must:
Be unused and in its original condition
Include all original packaging and accessories
Be free from signs of wear, damage, or misuse
Be returned within the eligible return period
Returns that do not meet these requirements may not be approved.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
Used hair brushes
Products showing signs of use or damage
Items missing original packaging
Final sale or clearance items
Gift cards (if applicable)
Please review your order carefully before completing your purchase.
How to Request a Return
To begin the return process, please contact our customer support team and include:
Your full name
Order number
Email address used for the purchase
Reason for the return
Photos of the item if it arrived damaged, defective, or incorrect
Our team will review your request and provide return instructions if your return is approved.
Return Shipping
Unless otherwise stated, customers are responsible for return shipping costs.
We recommend using a shipping service that provides tracking information, as we cannot guarantee receipt of returned packages.
Original shipping charges are generally non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
Damaged during shipping
Defective
Incorrect
Missing from your order
Please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
Your order number
A description of the issue
Clear photos of the product and packaging
We’ll review your request and work toward an appropriate resolution as quickly as possible.
Refund Process
After your returned item has been received and inspected, we’ll notify you of the status of your refund.
If your refund is approved:
The refund will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
It may take several business days before the refund appears on your account.
Late or Missing Refunds
If you haven’t received your refund after it has been approved:
Check your bank account again.
Contact your credit card provider or payment institution.
Processing times may vary depending on your financial institution.
If you’ve completed these steps and still need assistance, please contact our support team.
Order Cancellations
Orders may only be canceled before they enter processing.
Once an order has been prepared for shipment or shipped, it can no longer be canceled.
If you need to cancel an order, please contact us as soon as possible after placing it.
Exchanges
At this time, we do not guarantee direct product exchanges.
If you wish to receive a different item, we recommend requesting a return (if eligible) and placing a new order for the preferred product.
Our Commitment
We strive to provide high-quality hair brushes that meet your expectations. Every return request is reviewed carefully and fairly, and we work to provide prompt, professional support throughout the process.
Your satisfaction is important to us, and we’re committed to making your shopping experience with SkinWhisp a positive one.
Customer Support
Store Name: SkinWhisp
Business Type: Online Women’s Hair Brush Store
Product Categories:
Vented Brushes
Teasing Brushes
Round Brushes
Paddle Brushes
Detangling Brushes
Email: support@skinwhisp.com
If you have any questions regarding returns or refunds, please contact our customer support team. We’re happy to assist you and will respond as quickly as possible.